HOWLER IS A ****. REFUSE REFUND due to CoronaVirus

On the 05 March 2020 I purchased a table booking amounting to a substantial amount of money. Prior to any knowledge of a global pandemic and/or notice in this regard having not been published by howler I went ahead with the purchase in hope I would be attending the event on the 04 April 2020. Exactly two weeks later national state of disaster and nationwide lockdown was imposed by the South African Government . Of co**** the event, under these unprecedented circumstances would be cancelled. Having selected “REFUND PROTECT” during my purchase I went through the appropriate channels to request a refund, but was declined by “Emily” from refund protect (which I have come to understand is in fact outsourced and a complete ****) for the reason that a “pandemic does not fall under our refund policy”.... I then contacted howler support and my support request was responded with “We apologize for the delayed response and for any inconvenience caused.

Please note that there will be a delay in processing this refund as we are still working with the event organizer to determine their refund policy. We are also dealing with high volumes as we have had hundreds of events canceled/postponed. The decision to refund tickets for this event lies with the event organizers and refunds will be processed as per their decision once this is communicated with us.

We do encourage that you retain your ticket for this event as it will be valid at the next event or date of postponement so that our organizers can host this event in the future. By the time this all blows over at least, you will have an event to go :)“ support ID: 667193

I demand a refund. I will never use your service again and will be sure to litigate as file a charge back with the bank if this is not resolved.