MVDL
Malte Von Der Lancken-Wakenitz

1 reviews | Active since Sept 2019

25 Sept 2019, 10:20

Howler is a rip-off

I agree with other reviewers. Rip-off! 1) Having to create a user account to get a refund. It's data-mining! 2) Charging an admin fee to to refund money! 3) Web-site crashed halfway through the refund operation! Still down! I am sure many people just never bother to have all their money refunded. Also, what are the chances that one is able to spend exactly the amont on the card at an event. So there might often be smallish amounts left on peoples cards. Often that will just be left in howler's account.

I agree. It's basically a **** and rip-off.

0
Replies (1)
Howler.co.za
Howler.co.za's reply25 Sept 2019, 12:22
Official
Dear Malte 

We do not have any query request opened for your above issue. Maybe there is an alternative email address that you've used.

Please can you contact us so we can look into the matter in details and assist you the best way possible.

Customers are refunded accordingly and cash outs are possible , if the correct process is followed. 

We hope you to hear from you soon. 

Best Wishes 

The Howler Team