RS
Rezell S
1 reviews | Active since Nov 2021
02 Nov 2021, 16:01
Howler events refuses to refund despite having extended protection
We bought tickets for a Halloween party for my daughter and took out the extended refund protection. My daughter was unable to attend due to illness from having side effects from the covid vaccine and Howler refuse to refund us, citing they do not refund for any reason associated with COVID-19. Yet when you go through their general terms and conditions there is no mention of communicable diseases or COVID-19. Completely disingenuous and worst experience ever. However judging from the other reviews this company doesn't care to address dissatisfied customers.
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Howler.co.za's replyOfficial
29 Dec 2021, 09:34Hi Rezell,
Sincerest apologies for your experience.
The extended refund policy is actually run by a third party and so refunds for tickets with this need to be processed at rhttps://www.refundable.me/ which does cover you in case of illness.
Sorry to hear that you were misinformed by the team and we are undergoing changes in our support team to prevent mistakes like this in the future.
Please will you request your refund using this link to have this processed? https://www.refundable.me/
We hope that this is resolved swiftly and apolgise for the inconvenience.
Best regards,
The Howler Team
Sincerest apologies for your experience.
The extended refund policy is actually run by a third party and so refunds for tickets with this need to be processed at rhttps://www.refundable.me/ which does cover you in case of illness.
Sorry to hear that you were misinformed by the team and we are undergoing changes in our support team to prevent mistakes like this in the future.
Please will you request your refund using this link to have this processed? https://www.refundable.me/
We hope that this is resolved swiftly and apolgise for the inconvenience.
Best regards,
The Howler Team
Howler.co.za's reply29 Dec 2021, 09:34
Official
Hi Rezell,
Sincerest apologies for your experience.
The extended refund policy is actually run by a third party and so refunds for tickets with this need to be processed at rhttps://www.refundable.me/ which does cover you in case of illness.
Sorry to hear that you were misinformed by the team and we are undergoing changes in our support team to prevent mistakes like this in the future.
Please will you request your refund using this link to have this processed? https://www.refundable.me/
We hope that this is resolved swiftly and apolgise for the inconvenience.
Best regards,
The Howler Team
Sincerest apologies for your experience.
The extended refund policy is actually run by a third party and so refunds for tickets with this need to be processed at rhttps://www.refundable.me/ which does cover you in case of illness.
Sorry to hear that you were misinformed by the team and we are undergoing changes in our support team to prevent mistakes like this in the future.
Please will you request your refund using this link to have this processed? https://www.refundable.me/
We hope that this is resolved swiftly and apolgise for the inconvenience.
Best regards,
The Howler Team