Howler conduct discrediting the Ultra fest

1. A single ticket for Ultra Jhb was purchased; 2. Two debits were processed on the same day, hours apart; 3. Issue was raised with Howler and confirmed that only a single ticket was purchased and need proof of a double debit. Proof was submitted; 4. Howler did not respond and a follow-up was done. They requested a bank PDF as official proof of payment made. This was submitted; 5. Several follow-ups have been made and Howler Support simply ignored my requests and failed to respond; 6. This is construed as online ***** and the SAP were approached for assistance. Needless, they could not understand the issue being reported; 7. It was suggested that I approach Commercial Crime unit and I have advised Howler that this would be a last resort; 8. Yet again, they fail to respond.