Howler Complaint - One of the worst services in ZA

Worst customer service you will ever experience. Officially boycotting any event that carries the Howler cardless system. You pay a non-refundable R20 for a card you can only use at that particular event (nice bank account to have after the event). Then you wait 9 months plus to get a cashout after sending numerous emails which (wait for it) they claim "they never received"...followed by "please check whether your emails were actually sent from your server"...this after i attached all my correspondence to them! (don't hold your breath if you waiting for an apology from Howler). Eventually they escalated my query to their finance department who "will process and take 7-14 days ro refund". Oh and guess what, there is no direct line to their finance department if you ever which to pick up the good old phone and follow up!! The only thing i am more disappointed about is that i can't give this company negative stars!