Howler bad experience at Heart FM Summer Fest

My boyfriend's experience & mine with Howler at the Heart FM Summer Fest, the past weekend was completely unpleasant for our 1st time attending & doing the cashless system.

The wait in the queue in the blazing sun, not sufficient scanners, the hidden costs when purchasing tickets & loading money on our cards (as the event was cashless) was only the icing on the "cake".

We thought this was the only difficulties/ hurdles we'll experience but boy, were we in for a surprise! Purchasing food/ beverages at certain trucks & no indication prior to payment as to how much the total is, then our afternoon got worse when my boyfriend wanted to purchase more beverages at the bar & was informed that he only had R2 left on his card when all he previously purchased was 2 Corona's totaling to R78.

Now, at the time no one could assist us with checking what else was purchased on the card & neither could we check on Howler, as the system was "unavailable".

Well, today we were able to check what was purchased besides our Corona's & wow... to our surprise - 1 Cruz Vodka & 3 Jameson's totaling to R120 which was non of our purchases!

So, how does Howler explain this to it's loyal patrons?!

I have never experienced any problem with ticket purchases on Howler for Get Lucky Summer events (although not in favor of hidden costs) but this event with the cashless system really left a VERY bitter taste in mouth!

#disgusted #disappointed #notagain