TK
Tumi K
1 reviews | Active since Jun 2023
21 Feb 2024, 14:01
Howler
I bought tickets on the 01 FEB 2024 for an event taking place on the 24 Feb, I called howler to confirm if my purchase is correct the following day and the agent advised it is correct. yesterday I sent an email to confirm if what i was told on the 2nd fed was correct the Implementations Manager sent me an email stating the information is incorrect and there is nothing, they can assist except refund me for the event is sold out, this should be the last resort for i called way before the event was sold out. This is pathetic the agent should be well informed about what they are selling.
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Howler.co.za's replyOfficial
29 Apr 2024, 16:05Hi Tumi, we're so sorry about this experience. We know it must have been disappointing. Please note that our agents aren't required to have knowledge of the details of the events that are listed on our platform as there are thousands. Instead, our agent should have directed you to the event organiser's page for clarity. For that, we're so sorry, and we've reminded agents to be aware of this when relaying information on behalf of event organisers.
Howler.co.za's reply29 Apr 2024, 16:05
Official
Hi Tumi, we're so sorry about this experience. We know it must have been disappointing. Please note that our agents aren't required to have knowledge of the details of the events that are listed on our platform as there are thousands. Instead, our agent should have directed you to the event organiser's page for clarity. For that, we're so sorry, and we've reminded agents to be aware of this when relaying information on behalf of event organisers.