Horrific Customer Assistance

Absolutely shocking service.

Whilst trying to purchase 3 x tickets for Eden tomorrow - we were notified that the reservation of the tickets was approved. We then attempted to put through the payment but were having issues with the website.

We sent multiple emails expressing our queries and difficulties, receiving nothing but one-liner responses directing us back to the same page we had issues with.

When we contacted the call line to request assistance with the payment, we were told that our tickets had been purchased by someone else. When we enquired as to how that was possible considering our ongoing email queries expressing our struggle, we were told that they cannot help us any longer. Now, due to the lack of interest Howler has in helping there customers, we will not be able to attend our favorite event.

Not an apology for the inconvenience. Not an attempt to assist us with the payment.

I am horrified at the lack of assistance we received today and will most definitely NOT recommend Howler to anyone based on today’s experience.