NM
Ntombifuthi M
1 reviews | Active since Oct 2023
06 Oct 2023, 11:51
Horrible service
Your refund process is horrible, even when the fault is not from the customer.
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Replies (1)
Howler.co.za's replyOfficial
17 Oct 2023, 15:22Hi Ntombifuthi, sorry to hear that you had a bad experience with Howler. I've escalated this to our customer support manager who's indicated that this was a cashout issue, not a refund issue, and that cashouts hadn't yet opened. Cashouts open 3 days after the event. This has since been processed, and you should have received your leftover funds. If this is incorrect, please contact *** and one of our agents will assist you.
Howler.co.za's reply17 Oct 2023, 15:22
Official
Hi Ntombifuthi, sorry to hear that you had a bad experience with Howler. I've escalated this to our customer support manager who's indicated that this was a cashout issue, not a refund issue, and that cashouts hadn't yet opened. Cashouts open 3 days after the event. This has since been processed, and you should have received your leftover funds. If this is incorrect, please contact *** and one of our agents will assist you.