1 reviews | Active since Sept 2019
Horrible Refund Policy and Service Delivery
I purchased tickets for GT3 event at Kaylami in November. I wanted to upgrade my tickets and was advised that 1. I can not give my tickets to my clients (as this was for work) 2. I can not make any changes or upgrades to my ticket, and the only way to do so is ask for a refund and lose 10% or R330 fee. This is insane. It is highly frustrating and extremely unprofessional. In addition no one was willing to ever entertain helping. I was going to buy additional tickets from some of our other clients, however will not be supporting any events which use Howler, as this is pathetic and unreasonable service. I have had horrible service before when trying to get a refund for my event top up. However this bring in to question anyone wanting to use this companies services.
We are sorry for the experience you have had, we here at Howler strive to deliver the best possible service for ticket buyers.
Our refund policies are clearly stipulated to all customer when purchasing tickets. Please note that the cancellation policy was not app**** to your ticket and query , the 10% app**** was an Admin charge.
Kindly forward us your details so we can investigate the matter further and assist you the best way we can. You can send us a private email or alternatively email us on s*** or alternatively contact us on ***.
Best Wishes
The Howler Team
We are sorry for the experience you have had, we here at Howler strive to deliver the best possible service for ticket buyers.
Our refund policies are clearly stipulated to all customer when purchasing tickets. Please note that the cancellation policy was not app**** to your ticket and query , the 10% app**** was an Admin charge.
Kindly forward us your details so we can investigate the matter further and assist you the best way we can. You can send us a private email or alternatively email us on s*** or alternatively contact us on ***.
Best Wishes
The Howler Team
Thank you for the message. I did call several times, and once I managed to speak with a representative, i was advised in a less than professional tone and manor, that this is a regular issue, for which Howler receives numerous complaints, and that this is Iife. I do not see this as customer focused or a reasonable level of service. A take it or leave attitude is not ideal for such a new company. Hiding behind "our terms and condition" does not constitute to be reasonable or fair way to do business. I feel that the management of the company, the ones who are earning the real money are at fault and should listen to their customers and staff. I urge any vendors and event organisers to be extremely careful of working and trusting their event ticket sales with such a unreasonable company.
Thank you for the message. I did call several times, and once I managed to speak with a representative, i was advised in a less than professional tone and manor, that this is a regular issue, for which Howler receives numerous complaints, and that this is Iife. I do not see this as customer focused or a reasonable level of service. A take it or leave attitude is not ideal for such a new company. Hiding behind "our terms and condition" does not constitute to be reasonable or fair way to do business. I feel that the management of the company, the ones who are earning the real money are at fault and should listen to their customers and staff. I urge any vendors and event organisers to be extremely careful of working and trusting their event ticket sales with such a unreasonable company.