LE
Lezli E
1 reviews | Active since Apr 2022
08 Apr 2022, 13:35
Great concept and idea, extremely poor execution.
Although the service you are providing works, the experience/process to obtain it in my 5 experiences with you is ********** and truly gets worse every time. Long processes to get tickets, get them working, and to get cash-out back. And it’s not as if the event on the day runs smooth, queues are still long to get into events and at the bars. Ek wil sommer kots as ek ń event wil bywoon en julle is die organizers! Your unfriendly staff makes the experience even worse. Having unhappy customers is a common thing and can happen to any business, but unhappy staff is the product of poor management.
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Howler.co.za's replyOfficial
20 Apr 2022, 11:08Hi Lezli,
We're really sorry to hear of your experience.
Did you know that you can provide banking details and select "autocashout" to have cashouts paid back to you automatically, when they open after the event. We hope you can make use of this for future events to ease this process. We also see there is no cashout requested under the profile linked to this email address. Can you please request this cashout? Below linked is a help doc explaining how to do this.
Our system on site is network independant which reduces wait times on site so that each transaction does not require signal with a card machine. We're sorry that you didn't experience this benefit but we can be sure that this would have taken longer without our systems in place.
We are sincerely sorry for the customer support experienced on site. We have taken this feedback exptremely seriously and we are currently evaluating our staff training and onboarding measures in an attempt to prevent this experience in the future.
We really hope that we can make it up to you at the next event that you attend using our systems.
How to request a cashout: https://help.howler.co.za/l/en/article/abul7k9kwp-how-do-i-cashout-online
We're really sorry to hear of your experience.
Did you know that you can provide banking details and select "autocashout" to have cashouts paid back to you automatically, when they open after the event. We hope you can make use of this for future events to ease this process. We also see there is no cashout requested under the profile linked to this email address. Can you please request this cashout? Below linked is a help doc explaining how to do this.
Our system on site is network independant which reduces wait times on site so that each transaction does not require signal with a card machine. We're sorry that you didn't experience this benefit but we can be sure that this would have taken longer without our systems in place.
We are sincerely sorry for the customer support experienced on site. We have taken this feedback exptremely seriously and we are currently evaluating our staff training and onboarding measures in an attempt to prevent this experience in the future.
We really hope that we can make it up to you at the next event that you attend using our systems.
How to request a cashout: https://help.howler.co.za/l/en/article/abul7k9kwp-how-do-i-cashout-online
Best regards,
Howler.co.za's reply20 Apr 2022, 11:08
Official
Hi Lezli,
We're really sorry to hear of your experience.
Did you know that you can provide banking details and select "autocashout" to have cashouts paid back to you automatically, when they open after the event. We hope you can make use of this for future events to ease this process. We also see there is no cashout requested under the profile linked to this email address. Can you please request this cashout? Below linked is a help doc explaining how to do this.
Our system on site is network independant which reduces wait times on site so that each transaction does not require signal with a card machine. We're sorry that you didn't experience this benefit but we can be sure that this would have taken longer without our systems in place.
We are sincerely sorry for the customer support experienced on site. We have taken this feedback exptremely seriously and we are currently evaluating our staff training and onboarding measures in an attempt to prevent this experience in the future.
We really hope that we can make it up to you at the next event that you attend using our systems.
How to request a cashout: https://help.howler.co.za/l/en/article/abul7k9kwp-how-do-i-cashout-online
We're really sorry to hear of your experience.
Did you know that you can provide banking details and select "autocashout" to have cashouts paid back to you automatically, when they open after the event. We hope you can make use of this for future events to ease this process. We also see there is no cashout requested under the profile linked to this email address. Can you please request this cashout? Below linked is a help doc explaining how to do this.
Our system on site is network independant which reduces wait times on site so that each transaction does not require signal with a card machine. We're sorry that you didn't experience this benefit but we can be sure that this would have taken longer without our systems in place.
We are sincerely sorry for the customer support experienced on site. We have taken this feedback exptremely seriously and we are currently evaluating our staff training and onboarding measures in an attempt to prevent this experience in the future.
We really hope that we can make it up to you at the next event that you attend using our systems.
How to request a cashout: https://help.howler.co.za/l/en/article/abul7k9kwp-how-do-i-cashout-online
Best regards,