Good work Howler.co.za

I attended an event with complimentary tickets recently and was unaware of the fact that the auto cashout process would not work for my tickets due to the way they were issued through someone else's email address. Upon my query to find out what was happening with mybrefund/cash out, the call centre agent was very helpful and patient as I struggled to understand what was going on. I had also sent an email request for help and that was also handled pretty quickly, including a follow up the ext day when I had failed to respond to their first email.

The comprehensive ease of use at the event was generally very good. Once you get the hang of the system on line, it gets easier and the staff are super helpful if and when you have questions.