MO
Mike O'Connell
1 reviews | Active since Mar 2015
28 Aug 2019, 11:30
Giant Creature Expo - CANCELLED
Howler.co.za failed to notify me regarding the cancellation of the Giant Creature Expo at Walter Sisulu Botanical gardens. Their previous excuse about posting it on Facebook is not acceptable as not everyone is on Facebook. Use email as the preferred platform for notifications!
The ONLY reason I found out it was cancelled was when I tried to buy another ticket for an incidental +1.
IF I HAD NOT CONTACTED THEM WE WOULD HAVE ARRIVED ON THE DAY AND BEEN TURNED AWAY WITH NO REFUND MENTIONED. THIS IS NOT HOW YOU CONDUCT BUSINESS.
PULL UP YOUR SOCKS AND STOP RUNNING A SECOND-RATE BUSINESS.
Helpful (0)
Replies (1)0
Replies (1)
Howler.co.za's replyOfficial
03 Sept 2019, 14:17Dear Mike
We apologies for the inconvenience around this events communications. We have left it to the organizer to communicate regarding this event as we have no control over the event production and advertising of the event.
We are just the ticketing platform for this event, however we thank you for the feedback and we as a ticketing company will looking into making future improvements in our systems.
We can confirm that you have been refunded in full for the tickets that were purchased. Kindly allow 7 to 14 working days for your funds to reflect in your account
Best Wishes
The Howler Team
We apologies for the inconvenience around this events communications. We have left it to the organizer to communicate regarding this event as we have no control over the event production and advertising of the event.
We are just the ticketing platform for this event, however we thank you for the feedback and we as a ticketing company will looking into making future improvements in our systems.
We can confirm that you have been refunded in full for the tickets that were purchased. Kindly allow 7 to 14 working days for your funds to reflect in your account
Best Wishes
The Howler Team
Howler.co.za's reply03 Sept 2019, 14:17
Official
Dear Mike
We apologies for the inconvenience around this events communications. We have left it to the organizer to communicate regarding this event as we have no control over the event production and advertising of the event.
We are just the ticketing platform for this event, however we thank you for the feedback and we as a ticketing company will looking into making future improvements in our systems.
We can confirm that you have been refunded in full for the tickets that were purchased. Kindly allow 7 to 14 working days for your funds to reflect in your account
Best Wishes
The Howler Team
We apologies for the inconvenience around this events communications. We have left it to the organizer to communicate regarding this event as we have no control over the event production and advertising of the event.
We are just the ticketing platform for this event, however we thank you for the feedback and we as a ticketing company will looking into making future improvements in our systems.
We can confirm that you have been refunded in full for the tickets that were purchased. Kindly allow 7 to 14 working days for your funds to reflect in your account
Best Wishes
The Howler Team