********** Actions from Hawler

I have recently requested a special request to cancel a ticket for an upcoming event via Howler, I bought the ticket for R828 MTN Bushfire Festival. On the selection process I selected special request, immediately I was refunded 25% of the amount I paid. Immediately after realising that I phoned the Hawler support to request that they should give me back my ticket I was told that they have already transferred money into my account but I never gave my banking details nor did I get the option to accept that the refund will be 25%. I believe that their system is deceived me. I was supposed to be give a chance to accept their conditions instead they send me an email to inform me that I have been refunded 25% of my money. I did call their call center requesting to talk to their manager always told they are in a meeting. I feel this is not fair. They are telling me about the terms and conditions on their contract. When I request them to reverse the refund and give me back my ticket. I am told they cannot reverse since it is the money has been transferred into my account. On their terms it states 7 to 14 working days.