Excellent customer service!

After complaining on Hello Peter, Steve and Matt from Howler contacted me on separate occasions and kindly explained Howler's involvement in Lush Festival's organisation. Even though their company handled only the ticketing system, they apologised on the Lush organisers' behalf for their poor communication and lack of organisation onsite. Howler immediately actioned a refund without me asking for it. We truly appreciate their excellent customer service, even when mistakes aren't exactly theirs! Thanks, guys!