TS
Thea S
1 reviews | Active since Aug 2021
28 Apr 2022, 12:29
EVENTS PLEASE STOP USING HOWLER
After selecting Auto Cash out I never received my money back.
Only after e-mailing & asking about my refund they said they made a mistake & I please need to go cash out again. If I never double checked on my money they would just have scored a bit extra- bet they do this to A LOT of people that just kind off forget about it.
AND to top it off, they take a amount for themselves with cash out? Guessing it is for admin or something but I don't recall ever seeing that they would charge you a fee so it is one of that fine print things....
Will not attend a festival again that forces one to use Howler.
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Replies (1)
Howler.co.za's replyOfficial
28 Apr 2022, 14:27Hi Thea,
We are sorry to hear of this experience. Unfortunately we were unable to find an account or any correspondance with our team using this email address and so we were unable to look into this. Auto cashouts run perfectly 99% of the time and we're really sorry that this did not happen successfully in this case. We do send out a reminder for people to cashout after events and it is not our intention to keep customers' money after an event. The cashout fee is in place to cover the costs of online transactions and administration and this is outlined in our terms of service. We are working on our communication around cashless events and how to make this more transparent so we do appreciate your feedback on this and will work to improve this in the future. We do hope that you do allow us a chance to give you a better and more seamless experience at the next event. Please do provide more details if your cashout is still outstanding so we can look into this.
We are sorry to hear of this experience. Unfortunately we were unable to find an account or any correspondance with our team using this email address and so we were unable to look into this. Auto cashouts run perfectly 99% of the time and we're really sorry that this did not happen successfully in this case. We do send out a reminder for people to cashout after events and it is not our intention to keep customers' money after an event. The cashout fee is in place to cover the costs of online transactions and administration and this is outlined in our terms of service. We are working on our communication around cashless events and how to make this more transparent so we do appreciate your feedback on this and will work to improve this in the future. We do hope that you do allow us a chance to give you a better and more seamless experience at the next event. Please do provide more details if your cashout is still outstanding so we can look into this.
Best regards,
Howler.co.za's reply28 Apr 2022, 14:27
Official
Hi Thea,
We are sorry to hear of this experience. Unfortunately we were unable to find an account or any correspondance with our team using this email address and so we were unable to look into this. Auto cashouts run perfectly 99% of the time and we're really sorry that this did not happen successfully in this case. We do send out a reminder for people to cashout after events and it is not our intention to keep customers' money after an event. The cashout fee is in place to cover the costs of online transactions and administration and this is outlined in our terms of service. We are working on our communication around cashless events and how to make this more transparent so we do appreciate your feedback on this and will work to improve this in the future. We do hope that you do allow us a chance to give you a better and more seamless experience at the next event. Please do provide more details if your cashout is still outstanding so we can look into this.
We are sorry to hear of this experience. Unfortunately we were unable to find an account or any correspondance with our team using this email address and so we were unable to look into this. Auto cashouts run perfectly 99% of the time and we're really sorry that this did not happen successfully in this case. We do send out a reminder for people to cashout after events and it is not our intention to keep customers' money after an event. The cashout fee is in place to cover the costs of online transactions and administration and this is outlined in our terms of service. We are working on our communication around cashless events and how to make this more transparent so we do appreciate your feedback on this and will work to improve this in the future. We do hope that you do allow us a chance to give you a better and more seamless experience at the next event. Please do provide more details if your cashout is still outstanding so we can look into this.
Best regards,