DSTV Delicious Festival a Joke....

DSTV Delicious

A group of my friends and I purchased DSTV Delicious weekend passes in March/April. We bought a total of 5 tickets. Two weeks before the festival, we received an email stating the weekend passes would be refunded, and we should not panic as they would be reissuing us with a Saturday and Sunday ticket. We should not do anything as we will receive these tickets shortly. I, out of the 5 received my two tickets the next day. My friends of the four, three only received the Saturday ticket and had to log onto the app. The fifth, my bf, did not receive anything. We contacted Howler via email and telephone, which they do not answer, to no avail and decided to go through to the venue on Saturday to sort this out as we had proof of the purchase.

Upon arrival, we were told that the weekend passes had caused confusion and that we were to be refunded for the Sunday ticket, but we would only receive Saturday tickets. I then showed the Howler rep the email stating Saturday and Sunday tickets would be issued for the weekend pass holders and that I received both; however, the four friends had not. She then said because I had two weekend passes on my profile, Howler issued me these tickets for Saturday and Sunday. However, my friends would not receive Sunday tickets. I requested to speak to someone else as this is false advertising and incorrect and misleading information as the email stated we would be issued with a Saturday and Sunday ticket, not either. After speaking to her supervisor, I was told the only solution was to scan my Sunday ticket for my BF, who had not been reissued his two tickets. I refused and asked to speak to her supervisor, who said he would be there. Bear in mind we arrived at 13h00 we waited to be seen by this supervisor, name I have, who eventually put his phone off after the rep tried calling him numerous times, She then called another female supervisor who cut the call and did not answer when the agent called immediately after. The solution I was shouted at for not taking did not work either, so, needless to say, I went in alone with my friends, and bf went home. I was told Sunday I could only come and not my friend or bf as they had no tickets, yet again we all bought weekend passes which, as per communication, were to be converted to two tickets for both days.

The management of Howler left their reps to deal with angry and disgruntled customers whilst they dodged and avoided calls. I only got into the festival after three as the 'supervisor promised his rep he would come to sort this out but did not.

This whole event was disorganised and a mess, from only having one top-up station to waiting in lines for more than an hour for food and drinks, and running out of water. Water really....

I would like to have a solution to my boyfriend's weekend pass that he could not access and therefore had to leave the event, and I could not attend Sunday as all 3 of my friends and bf could not come through, due to not being reissued with Sunday tickets.

I will never ever recommend this event or using Howler I cannot even cash out my funds after the event as my ticket is no longer showing on your system. This is ****************, you should be ashamed!!!

Extremely frustrated and disappointed.....