1 reviews | Active since May 2020
Disgusting Customer service and failure to provide promised refund
Very dissatisfied customer after receiving very poor customer service. After purchasing tickets to the Retreat Yourself festival and having to subsequently request a refund due to the corona virus pandemic , I was promised a 50 percent refund. Only part of this refund has been received from Howler and the last amount I've been requesting since the beginning of April with no joy. Initially Howler was adamant that the entire amount had been refunded from there side and blamed Discovery Bank for not allocating the funds. Howler requested bank statements as well a letter from Discovery confirming that no refund was received which I happily and timeously provided. Howler apologised and once again promised to promise the refund within 7 - 14 working days. The amount is small , my issue is that as a customer I trust that a brand as big as yours would provide good customer care and honour their word. This is a matter of principle . I don't think I'd ever feel comfortable booking an event through howler again. Perhaps I was dealing with an *********** person and hence I am hereby addressing this issue here in the hope that the company can reinstate my trust within Howler.
I am actually very annoyed how much time I have wasted trying to sort this out.
Disgusted that they blamed Discovery Bank for their own incompetence.
Totally disheartened that I have still not received my refund. Total abuse of customer trust and I feel like I've been ******. I have emails to prove all of the above and am awaiting a response from Howler on this.
We thank you for your patients in the matter , we are aware that your query took longer than usual to resolve however we needed to resort to our external finance systems to locate the missing payment and as you are aware not all finance institutions were operating in full capacity since the lock-down.
Disgusting is a strong word to describe the continuous feedback and responses provided to you during your query which is recorded on our email trails however we appreciate the feedback given and will look further into improving in these areas.
We can confirm that we have processed your refund and this was done manually hence it has taken more time as explained in our email to you . Please do check your bank account within the next 7 days for your outstanding refund.
Best Wishes
The Howler Team
We thank you for your patients in the matter , we are aware that your query took longer than usual to resolve however we needed to resort to our external finance systems to locate the missing payment and as you are aware not all finance institutions were operating in full capacity since the lock-down.
Disgusting is a strong word to describe the continuous feedback and responses provided to you during your query which is recorded on our email trails however we appreciate the feedback given and will look further into improving in these areas.
We can confirm that we have processed your refund and this was done manually hence it has taken more time as explained in our email to you . Please do check your bank account within the next 7 days for your outstanding refund.
Best Wishes
The Howler Team