Christmas in July-Walter Sisulu Botanical Gardens

Good Day,

I purchased 4 family tickets for the event on Saturday at 18:00. The picture displayed was in NO WAY ANY INDICATION of what could be expected. Instead a string of lights hanging on the plants. This is unacceptable. In addition, we booked a 18:00 slot which we arrived for ahead of time. We had to park 500 meters from the gate (no, not ample parking as stated) with 2 kids, 3 & 6. We then had to join a joke of a queue which took an hour. Then the snow that everyone was looking forward to, was 1 machine spewing out foam for the lucky few children that could get under it. Really????? The organization was poor and unacceptable, the event NOTHING as advertised. Please advise who will be processing my refund?

I await your soonest reply.