JS
Jaco S
1 reviews | Active since Jul 2019
29 Jul 2019, 13:06
Christmas in July a ****
Not even worth one star. The Christmas in July at Walter sisulu botanical gardens was a Complete ****. There was not sufficient parking as advertised on Howler. There were more lights in one photo used for advertising than the whole gardens. People had to use cellphones to see where to walk, if not being trampled by hundreds of people, as this event was clearly overbooked. There was no "snow", just a lousy foam machine spraying almost no foam. This event was a huge **** and a joke. I have been trying since yesterday to get a reply from howler about getting a refund, as this is all out theft. We want our refund!
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Replies (3)
Howler.co.za's replyOfficial
29 Jul 2019, 16:22Dear Jaco
Howler is not responsible for the Production of the Event as we are just a ticketing platform to purchase your tickets.
We are sorry to hear about your recent experience at the Christmas in July event. We do everything in our power to vet our clients before they go on sale and there was no reason to believe this would not be as spectacular as it looked.
As Howler we are committed to delivering the best ticketing and cashless services, however we are unfortunately not in control of the production of the event. To help take action to the negative publicity and avoid any further disappointment we have currently taken tickets off sale.
For further questions, comments or queries regarding the event please contact the Organizer on the contacts details below Beauty – *** / *** - ***
Best Wishes
The Howler Team
Howler is not responsible for the Production of the Event as we are just a ticketing platform to purchase your tickets.
We are sorry to hear about your recent experience at the Christmas in July event. We do everything in our power to vet our clients before they go on sale and there was no reason to believe this would not be as spectacular as it looked.
As Howler we are committed to delivering the best ticketing and cashless services, however we are unfortunately not in control of the production of the event. To help take action to the negative publicity and avoid any further disappointment we have currently taken tickets off sale.
For further questions, comments or queries regarding the event please contact the Organizer on the contacts details below Beauty – *** / *** - ***
Best Wishes
The Howler Team
Howler.co.za's reply29 Jul 2019, 16:22
Official
Dear Jaco
Howler is not responsible for the Production of the Event as we are just a ticketing platform to purchase your tickets.
We are sorry to hear about your recent experience at the Christmas in July event. We do everything in our power to vet our clients before they go on sale and there was no reason to believe this would not be as spectacular as it looked.
As Howler we are committed to delivering the best ticketing and cashless services, however we are unfortunately not in control of the production of the event. To help take action to the negative publicity and avoid any further disappointment we have currently taken tickets off sale.
For further questions, comments or queries regarding the event please contact the Organizer on the contacts details below Beauty – *** / *** - ***
Best Wishes
The Howler Team
Howler is not responsible for the Production of the Event as we are just a ticketing platform to purchase your tickets.
We are sorry to hear about your recent experience at the Christmas in July event. We do everything in our power to vet our clients before they go on sale and there was no reason to believe this would not be as spectacular as it looked.
As Howler we are committed to delivering the best ticketing and cashless services, however we are unfortunately not in control of the production of the event. To help take action to the negative publicity and avoid any further disappointment we have currently taken tickets off sale.
For further questions, comments or queries regarding the event please contact the Organizer on the contacts details below Beauty – *** / *** - ***
Best Wishes
The Howler Team
JS
Jaco S's updateReviewer Update
29 Jul 2019, 17:50You didn't even go confirm if there was enough parking but Want me to believe you vetted them? But still run their other events on your site. There were complaints of this event as far back as the 6th July on hellopeter about the same event at gateway, yet you continued to sell tickets. My gf has a few diseases and is struggling financially, due to medical aid not paying. She is under lots of debt due to this, and did not have money to waste on bull****. Yet she surprised me and her son with tickets as she wanted us to have a good night. But instead we were ****med. Not only was well off south Africans ****med, but also south Africans like her, that are poor, sick and weak. I'm a tattoo artist and when I sponsor someone, I need to make sure of their lifestyle and that it will not damage my brand, by confirming myself that I endorse a good client/product. You guys did not vet anything, and instead even ignored red flags popping up earlier from the gateway event. Now you claim innocence by saying you are not the organizers. You allowed false advertising on your site, you didn't go check out the place where the event will happen or you would have seen there is not ample parking, as advertised. You took the money on behalf of the event. You should pay back the money, as it's not your clients fault if you have already cleared that money(you shouldve kept it for in case this happens). The mistake was just as much on your end and it's disgusting that you expect your clients to fight the event. You endorsed it, you took the people's money and you should be refunding them. You can fight with event further. As far as this goes you have helped this event con not only the well off,but the poor and the weak/sick who merely wanted to see something spectacular to give them some hope. I want my refund from you as you allowed false advertising without confirming plans or venue space. You are just as guilty of conning people. I want a full refund from you as I will not fight the event for you. It was you who sold the tickets.
JS
Jaco S's update29 Jul 2019, 17:50
Reviewer Update
You didn't even go confirm if there was enough parking but Want me to believe you vetted them? But still run their other events on your site. There were complaints of this event as far back as the 6th July on hellopeter about the same event at gateway, yet you continued to sell tickets. My gf has a few diseases and is struggling financially, due to medical aid not paying. She is under lots of debt due to this, and did not have money to waste on bull****. Yet she surprised me and her son with tickets as she wanted us to have a good night. But instead we were ****med. Not only was well off south Africans ****med, but also south Africans like her, that are poor, sick and weak. I'm a tattoo artist and when I sponsor someone, I need to make sure of their lifestyle and that it will not damage my brand, by confirming myself that I endorse a good client/product. You guys did not vet anything, and instead even ignored red flags popping up earlier from the gateway event. Now you claim innocence by saying you are not the organizers. You allowed false advertising on your site, you didn't go check out the place where the event will happen or you would have seen there is not ample parking, as advertised. You took the money on behalf of the event. You should pay back the money, as it's not your clients fault if you have already cleared that money(you shouldve kept it for in case this happens). The mistake was just as much on your end and it's disgusting that you expect your clients to fight the event. You endorsed it, you took the people's money and you should be refunding them. You can fight with event further. As far as this goes you have helped this event con not only the well off,but the poor and the weak/sick who merely wanted to see something spectacular to give them some hope. I want my refund from you as you allowed false advertising without confirming plans or venue space. You are just as guilty of conning people. I want a full refund from you as I will not fight the event for you. It was you who sold the tickets.
Howler.co.za's replyOfficial
30 Jul 2019, 10:01Dear Jaco
As we have mentioned above we were not responsible for the event production and the organizer has taken ownership and accountability for that , from a ticketing perceptive Howler is refunding customers for their tickets.
We have sent you a private email requesting your banking details , kindly respond so we can refund you accordingly.
We also ask that you reconsider your review and star rating towards Howler.
Best Wishes
The Howler Team
As we have mentioned above we were not responsible for the event production and the organizer has taken ownership and accountability for that , from a ticketing perceptive Howler is refunding customers for their tickets.
We have sent you a private email requesting your banking details , kindly respond so we can refund you accordingly.
We also ask that you reconsider your review and star rating towards Howler.
Best Wishes
The Howler Team
Howler.co.za's reply30 Jul 2019, 10:01
Official
Dear Jaco
As we have mentioned above we were not responsible for the event production and the organizer has taken ownership and accountability for that , from a ticketing perceptive Howler is refunding customers for their tickets.
We have sent you a private email requesting your banking details , kindly respond so we can refund you accordingly.
We also ask that you reconsider your review and star rating towards Howler.
Best Wishes
The Howler Team
As we have mentioned above we were not responsible for the event production and the organizer has taken ownership and accountability for that , from a ticketing perceptive Howler is refunding customers for their tickets.
We have sent you a private email requesting your banking details , kindly respond so we can refund you accordingly.
We also ask that you reconsider your review and star rating towards Howler.
Best Wishes
The Howler Team