1 reviews | Active since Mar 2009
Christmas in July 2019 Walter Sisulu Botanical Garden
Hi there,
I purchased 16 tickets for the awful event of Christmas in July, paying 963.52. Half of my friends were not able to join due to having kids or being disabled and not being able to walk the 2 km form the parking spot (on the pavement) or to Q for more than 1 hour. At the entrance, none of our tickets were scanned, I had 3 tickets printed on one page, clearly marked what was mine, the attendant took all 3. Same story for my husband. There is NO WAY to check who went to that event. I demanded a refund via the Howler website (ref U0BBR51NW743UJ103) and I received an e-mail yesterday stating I have to update my banking details which I did; today I received another e-mail informing me that I will be refunded in the account that was used for the purchase, that only 50% will be refunded and in fact an actual amount of 120.44. Surely this is incorrect. I expect a 100% refund please; this event was completely falsely advertised, we paid for an event that was nothing like the details specified on the ticket purchase confirmation. Thank you, Mihaela
We apologies for your experience and we hope to assist you further one of our consultants will be in contact with you shortly to investigate and resolve your refund issue.
Alternatively you can contact our support team on *** or email us on ***
Best Wishes
The Howler Team
We apologies for your experience and we hope to assist you further one of our consultants will be in contact with you shortly to investigate and resolve your refund issue.
Alternatively you can contact our support team on *** or email us on ***
Best Wishes
The Howler Team
I have contacted the support team and given then all the info. As per the e-mail correspondence, the full refund was supposed to be paid in 7-10 working days.
I only received a 120.44 refund, the 50% of the 4 tickets that did not get "scanned", surely it is not correct, I was told I will get a full refund.
Kindly advise when will I receive the rest of the refund.
Thank you,
Mihaela
I have contacted the support team and given then all the info. As per the e-mail correspondence, the full refund was supposed to be paid in 7-10 working days.
I only received a 120.44 refund, the 50% of the 4 tickets that did not get "scanned", surely it is not correct, I was told I will get a full refund.
Kindly advise when will I receive the rest of the refund.
Thank you,
Mihaela
Our support team has tried to contact you and we have sent you a personal email to the same address but we still awaiting your response.
We tried calling you as well to assist with your issue but there was no answer.
Please rather take the time to respond to our email so we can resolve your issue , we are unable to pick up on your tickets either and therefore we cannot assist until we communicate directly with you.
This platform is not to resolve issues .
Best Wishes
Our support team has tried to contact you and we have sent you a personal email to the same address but we still awaiting your response.
We tried calling you as well to assist with your issue but there was no answer.
Please rather take the time to respond to our email so we can resolve your issue , we are unable to pick up on your tickets either and therefore we cannot assist until we communicate directly with you.
This platform is not to resolve issues .
Best Wishes
Calling once, sending an e-mail and not reading the reply doesn't really qualify as "trying" in my books.
I did reply to the the e-mails and I did call when asked to call because I understand you could not get hold of me.
The query was on the type of account. And I did reply stating it is a cheque account.
Clearly you guys do have my bank account details, including the type as I did receive a partial refund.
would appreciate e-mail communication, gmail account (the one I used for Howler) is also fine: ***
Thanks
Calling once, sending an e-mail and not reading the reply doesn't really qualify as "trying" in my books.
I did reply to the the e-mails and I did call when asked to call because I understand you could not get hold of me.
The query was on the type of account. And I did reply stating it is a cheque account.
Clearly you guys do have my bank account details, including the type as I did receive a partial refund.
would appreciate e-mail communication, gmail account (the one I used for Howler) is also fine: ***
Thanks