AM
Aphiwe M
1 reviews | Active since Aug 2023
23 Apr 2024, 19:28
Battle of a refund
This has to be the worst event possible, on the 6th we were suppose to attend an even in the Glen County Club in Clifton it was postponed due to weather conditions. Then we were advised that we will receive feedback by Friday the 19th of April but still to date no refunds have been processed as well as no communication none whatsoever has been made what’s worse the contact number is not going through and emails are not answered. I demand my refund.
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Howler.co.za's replyOfficial
30 May 2024, 15:08 I'm sorry about this refund experience. We know this has been a really frustrating experience for you. Unfortunately, we've been unable to offer updates as information has not been communicated to us, the middle man, from the insurance. We're really disappointed in this timeline. It's too long, we know. However, we're happy to let you know that you can request your refund. Please visit www.howler.co.za/tickets and follow the standard refund process. Once again, we really do apologize. It has not been a smooth process at all.
Howler.co.za's reply30 May 2024, 15:08
Official
I'm sorry about this refund experience. We know this has been a really frustrating experience for you. Unfortunately, we've been unable to offer updates as information has not been communicated to us, the middle man, from the insurance. We're really disappointed in this timeline. It's too long, we know. However, we're happy to let you know that you can request your refund. Please visit www.howler.co.za/tickets and follow the standard refund process. Once again, we really do apologize. It has not been a smooth process at all.