SM
Sametsi M
1 reviews | Active since Oct 2019
16 Oct 2019, 11:07
Bad experience
I requested a refund for Dstv delicious because I had a funeral to attend that weekend, they sent me an email that they will refund me back once I have submitted supporting doc(death certificate affidavit) which I did and now I’m being told they don’t do refunds for dstv delicious anymore. What nonsense is that my hard earned money and howler is refusing to pay back.
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Howler.co.za's replyOfficial
17 Oct 2019, 13:51Dear Sametsi
We can confirm that we did initially refund you with cancellation charges and after you have produced the death certificate the remaining balance was refunded.
Furthermore , you delay in the second refund was due to the fact that this was not mentioned in your initial refund request you had only requested for 1 of your tickets to be refunded and only weeks after did you mention the second ticket to be refunded.
We since, have processed your refund so kindly allow 7 to 14 working days for funds to reflect in your account .
Best Wishes
The Howler Team
We can confirm that we did initially refund you with cancellation charges and after you have produced the death certificate the remaining balance was refunded.
Furthermore , you delay in the second refund was due to the fact that this was not mentioned in your initial refund request you had only requested for 1 of your tickets to be refunded and only weeks after did you mention the second ticket to be refunded.
We since, have processed your refund so kindly allow 7 to 14 working days for funds to reflect in your account .
Best Wishes
The Howler Team
Howler.co.za's reply17 Oct 2019, 13:51
Official
Dear Sametsi
We can confirm that we did initially refund you with cancellation charges and after you have produced the death certificate the remaining balance was refunded.
Furthermore , you delay in the second refund was due to the fact that this was not mentioned in your initial refund request you had only requested for 1 of your tickets to be refunded and only weeks after did you mention the second ticket to be refunded.
We since, have processed your refund so kindly allow 7 to 14 working days for funds to reflect in your account .
Best Wishes
The Howler Team
We can confirm that we did initially refund you with cancellation charges and after you have produced the death certificate the remaining balance was refunded.
Furthermore , you delay in the second refund was due to the fact that this was not mentioned in your initial refund request you had only requested for 1 of your tickets to be refunded and only weeks after did you mention the second ticket to be refunded.
We since, have processed your refund so kindly allow 7 to 14 working days for funds to reflect in your account .
Best Wishes
The Howler Team