YH
Yeshini H
1 reviews | Active since Jun 2019
17 Jul 2019, 11:57
1 STAR WASTED!
They don't even deserve one star!
I booked tickets for Christmas in July for the 28th July, however had to cancel because of a function of a death family falling on that day.
I followed the steps emailed to me from Howler however instead of 10% admin fee being deducted, 75% was deducted.
I called the customer service to no avail as my query was not resolved and I felt as if I was to be blamed for this.
I had even said I will change the date for a sooner date as i will not be able to make that date.
This is the first time I have used Howler and trust me I will NEVER USE IT AGAIN!!!!!!
HOW PATHETIC!!
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Replies (1)
Howler.co.za's replyOfficial
17 Jul 2019, 12:29Dear Yeshnie
Thank you for the feedback above.
We refer to the communication provided in the refund request that states "grandparent dealth" with no documentation provided therefore a standard cancellation fee did apply. In your email to our helpdesk it was stated that you require a date change and you were advised accordingly to provide the correct special circumstances in order for the right amount to be refunded.
Our consultant will be in touch shortly to resolve accordingly.
Best Wishes
The Howler Team
Thank you for the feedback above.
We refer to the communication provided in the refund request that states "grandparent dealth" with no documentation provided therefore a standard cancellation fee did apply. In your email to our helpdesk it was stated that you require a date change and you were advised accordingly to provide the correct special circumstances in order for the right amount to be refunded.
Our consultant will be in touch shortly to resolve accordingly.
Best Wishes
The Howler Team
Best regards,
Howler.co.za's reply17 Jul 2019, 12:29
Official
Dear Yeshnie
Thank you for the feedback above.
We refer to the communication provided in the refund request that states "grandparent dealth" with no documentation provided therefore a standard cancellation fee did apply. In your email to our helpdesk it was stated that you require a date change and you were advised accordingly to provide the correct special circumstances in order for the right amount to be refunded.
Our consultant will be in touch shortly to resolve accordingly.
Best Wishes
The Howler Team
Thank you for the feedback above.
We refer to the communication provided in the refund request that states "grandparent dealth" with no documentation provided therefore a standard cancellation fee did apply. In your email to our helpdesk it was stated that you require a date change and you were advised accordingly to provide the correct special circumstances in order for the right amount to be refunded.
Our consultant will be in touch shortly to resolve accordingly.
Best Wishes
The Howler Team
Best regards,