How thoughtful owner doesn't appreciate forgiveness and second chances...

I sent proof of payment way back on 31 May 2019. I, like so many people never got any response or communication. Then I got a heartfelt apology from Shona, and it was heart breaking to hear the reason why there was no communication. So naturally I chose to forgive and I was still willing for them to actually continue with some of the gifts and refund the rest, because as I understand life happens and I wanted to support the family. Once bitten twice shy- after promises things will be sorted out and all that jazz... yet more empty promises. I have not heard again, despite, what I thought was going to be a fulfilled promise. I trusted her and her story. Now I see that orders put in after the rest of us who are STILL waiting have been sorted and life continues. If in fact there was an emergency in the family, it is terrible, but I honestly have last all faith in this company. I am happy for those who have got good business from this company, but I have lost all faith and trust in them, which is a great pity, because once upon a time I received great service. So please don't trust this own and this company, rather go and support local, smaller business that won't ***** you over. I have lost my faith in small companies thanks to this, but hopefully we can't start finding honest people again.