Disappointing “how thoughtful”

I have placed and order on 3rd May 2019 - after sending numerous emails I finally got a response of the tragic incident that had happened. I had apologized for the countless emails I had sent and Shona said she would refund the money I then asked her to kindly proceed with delivery as I understood. After that I had no heard from her, the last email she sent me was on 18 June 2019 telling me I should expect delivery that week. We now going into August. I hate to sound rude but how else does a person get feedback if the number on the website is not working, you send upto 10 follow up emails and still no response. If she is really honest why doesn’t she update her website information and say the delivery takes 3-4 months not 5-7 days. This is unfair especially when we have paid for something. Not impressed at all.