Worst Service Ever

How I love supporting Local business but this has to be the worst service I have ever received. I honestly wish I had read the reviews before ordering from this company. I placed an order for my daughter's teacher appreciation gifts. I had to constantly keep asking for the approval to be sent, only for it all to be incorrect. After they spinned me a story of load shedding and how it has affected their day to day operations. Mind you before placing the order I enquired if they will be able to deliver on time, was assured that as long as payment is made they will be able to deliver. I didn't waste anytime and made the payment for them to start working on my order, which had to be delivered before 01.12.23 .When you call same is answered by someone , you ask for the person you liaise with via emails, you are told the message will be relayed and that they can confirm that all information sent by you (the customer) has been received, to my surprise when they failed to deliver , they blamed me, the very same person who kept on calling , asking if my address had been changed, since they failed to deliver on time, so they had to now deliver straight to the school. Best believe they delivered to my workplace after I was assured the address had been amended, when I then asked what happened, I was advised they didn't receive the said email I called to enquire they received and the response was YES. They items delivered were not of standard and looked very rushed. It didn't look professional at all, the notebook, they just printed a pic and pasted same, some items weren't delivered. I called to advise and was told they would refund me (store credit) till date I'm still waiting for the code. I would never recommend this company to anyone. They are so unprofessional and refuse to take accountability. To date I'm still waiting for my refund