Houterasies - From Bad to Worse

A very unpleasant experience altogether. Placed and paid for an order for a gift on 7 November 2024. A response was received via WhatsApp that artwork would be sent to me for pre-approval. By the 16 Nov I still hadn't received anything so I reached out to enquire. On 18 Nov I received a reply to say that they would follow up with the workshop re: artwork and delivery. I notified them that I required delivery by the 22 as the recipient was leaving the province. No acknowledgement by the company

Fast foward to 20 Nov and I received a message to say the artwork would be sent to me that same day and delivery would be scheduled for Fri 22 Nov. I reminded them that this would have to happen by Friday since that would be the last day the recipient would be residing at that address.

Friday 22 Nov - no delivery received as promised. Recipient had vacated the residence and had now moved to KZN. Numerous messages sent to the company over the following days requesting feedback. An apology was sent on the 25 Nov (Monday) with the stock standard line of "will follow up with the workshop".

By this time I was utterly frustrated by their inefficiency and poor business practices and requested that the delivery address be changed from one in Pta to KZN where the recipient had moved to. I also asked for a full refund by close of business if they were unable to fulfill the order.

In response, they forwarded communication to say that the item was with the courier and would be dispatched for delivery. Again, I reminded them that the address would need to be changed to a KZN one and they acknowledged that information.

Lo and behold today, 26 Nov, the parcel was delivered. To the wrong address in Pretoria.

To say this has been an exercise in frustration would be an understatement. The way they conduct their business is utterly deplorable not to mention inefficient. Their communication with paying customers leave a lot to be desired. Funny thing, they still continue to advertise new products on social media almost daily but ignore their existing paying clientele. All in all, just poor business practices and a general disregard for their customers.

Judging from the mixed bag of reviews I've read on this website, they pick and choose which customers to assist expediently and leave the others by the wayside. If you are thinking about utilizing their services, I strongly urge you to reconsider.