Disappointing service overall

Just a heads-up when ordering from this business — my experience was disappointing. They didn’t deliver my order on time, despite the delivery date they initially provided (by 14-04-2025). There was no communication or updates, and my enquiries went unanswered. I am yet to receive my order (for Easter; date today 18-04-2025) or a refund as requested. Disappointing service overall.