horrible customer service and lack of communication

HouseME has the most annoying feedback response. And their call centre number is just pointless. You call and it informs you that their agents are busy so please call back later. I sent the billing department an email yesterday afternoon and 4 emails later in 24hrs I still have not gotten a response. I even included their *** email address and still no response. This is my second year with them and I doubt I will be renewing with them once my current lease is over. They're more of a nuisance then a solution for homeowners, dealing with them is just like dealing with tenets directly.