Angry and frustrated.

I am so frustrated and angry at this company. Initially I was so impressed with the rep and what they offered, they made me feel as if buying as a first time with their support would ensure that i received a complete expert idea of what was wrong with the house and what would need repairs. I selected the most expensive package they offered for peace of mind. After moving in a realized that there were significant issues which once confronted they said "sorry we all human". this is unacceptable when you are paying professionals for a service and they miss something as simple as a collapsing boundary wall. They refused to apologize even!!! Don't get lulled into a false sense of safety with this company. I tried to resolved the problem, hoping i was the exception to the rule and they were actually just rude about it.