BAD SERVICE AT HOUSE OF NOT SUPERIOR CLOTHING

I bought a dress on 11 November 2018 for R3999. It needed alterations and I was to pick it up 13 Nov at 10:00. When I arrived at 12:00 I was given the wrong dress. Searching, flurry my dress was with the sewing lady and NO alterations had been done. On demanding my money back I was brushed off and told the dress would be ready at 18:00. Dressing for my daughters wedding I saw that the alterations looked like it was done by a child. The dress had a bubble from the front, stitches showing in the V neck (that was not in the middle) and from the back the one side did not look like the other side. I had been emailing with Mercia the owner and given the option of R2000 paid back after inspection, a R250-R500 voucher and them keeping the dress. The stress with this all I did not need with the wedding stress. The whole incident was so unprofessional and uncourteous. I cannot change the whole day, the stress, the photos taken with the dress looking as it did, me being selfconcious and not relaxing and enjoying the day, being felt like a ******** on demanding our money back.