Pathetic

<p> On Wednesday 18/05/2016 I bought a lounge suite from House of Montani direct at their head office in Koedoe****rt, Pretoria. I paid my deposit the same day and they informed me it would take 6 weeks to manufacture.</p> <p>After 6 weeks, on Tuesday 05/07/2016 I phoned them to find out what is happenning and they said if I pay the balance they will deliver the next day (Wednesday 06/07/2016). On Wednesday morning I phoned to find out what time they will deliver only to be informed my payment only reflected in their account that morning and they will deliver "tomorrow morning" Thursday 07/07/2016. On Thursday morning 07/07/2016 I phoned them to find out what time they will deliver only to be informed that there is R 200,00 short on the payments so they cannot deliver before I pay the R200,00 - which I immediately paid.</p> <p>I was given a price when I bought the lounge suite and then they changed it afterwards.</p> <p> </p> <p>On Friday 08/07/2016 they eventually delivered my suite - BUT IT WASN'T THE ONE I ORDERED, some extra "stitching" wasn't done. When I sat on the single chair, it fell appart and one of the seats of the "3 seater" was worn out.</p> <p>I immediately phoned them and informed them about this. I said I will keeep that suite and they must just send me a BRAND NEW correct one. They insisted that I return that suite and they will manufacture me a new one. On Monday 11/07/2016 they brought me a "Really Uncomfortable and Stupid" suite that I can use while they manufacture my "new" one.</p> <p>Two people confirmed that I will get a new suite. Two days ago I went to them to find out what is happening and the "Production Manager" informed me that he took the original suite they delivered to me appart, did the stitching, and put it back together again. He said they also "fixed" the broken chair. I informed him that that wasn't the arrangement and I was promissed (by 2 people) that I will get a new suite.</p> <p>During the last two weeks, since I returened the suite, I phoned on a daily basis to try and speak to Mr. Montani himself but with no luck - for some reason he is just not phoning me back. It seems that the personnel don't want to put me in touch with him, every time when I speak to someone, they say they will get him to phone me.</p> <p>It is now 9 weeks later, I sit with a "****ty" lounge suite and they are ignoring me.</p> <p> </p> <p>ALL I WANT IS A BRAND NEW SUITE THAT I ORDERED OR MY MONEY BACK - PLEASE ASSIST.</p> <p> </p>