They don’t do refunds - AVOID

I called yesterday regarding a refund because my graduation was cancelled. I was told to email someone who I assume works there. No response. I sent a second email, no response. I called and the lady tells me that the person is not at work and she doesn’t know when that person will be back at work. Seriously? I am not confident that I will receive this refund. Please avoid them if you can. I will be heading to social media because this is disgraceful.