Bad service and bad attitudes

What an unpleasant experience from start to finish. They provide a WhatsApp number for communication. I reached out providing my date of graduation, the time and venue, my qualifications and my queries. I also made them aware of the fact that I was struggling to understand the price list and asked for assistance in helping calculate the total owing as I wanted to make eft payment as stated as a requirement on the pricelist. After non response and reverting to asking if there's another number I could use for assistance with my query, I was very lazily told that I could sort out all enquiries on the day and I was resent the price list. My brother had to collect my attire as I was only permitted a half days leave from work and I was coming from Swellendam. Upon arrival, he was told I had paid to buy the attire as well as one of the neck bands I require not being available at their counters, thus him having to drive to another university to sort it out. He was informed I'd be reimbursed one return of attire and collection of deposit. No further information was given. Upon returning the goods, the man assisting me was clearly not wanting to refund me and after trying to place the blame on me for not understanding (which I was fully aware of and thus asked for assistance more than a week before hand) he was more interested in making it my fault than actually assisting me. I didn't have my bank card with me for the refund which was required but not stated in the earlier encounter. He also then proceeded to overcharge me by R100. The lack of responsibility, accountability and just helpful service is quite appalling. I'd rather have paid the extra R180 and taken my business elsewhere, just to not have to deal with this mentality, for my own sanity