Bad bad bad customer service

3 weeks ago I placed an online order for a dress and s skirt. A week goes by with no update or tracking number (their website claims they use DHL). Normally with DHL you get an instant notification when the parcel is received by them. I then sent an email to Fabrosandz, no response. 2 days later I send a DM on their Instagram page, nothing. They are not active on Facebook nor Twitter, do I dint use those platforms to follow up. I then went to the last 5 post they posted on Instagram to ask about status of my order and tracking number. This is now almost 3 weeks since I placed the order. At this time I've left Pretoria and was in Durban for the holidays. I got a phone call from Cindy to say that the dress is at the Durban shop, however, the skirt is in Johannesburg. So I tell Cindy I will come and pick up the dress, and she assured me the skirt will be delivered the following day. So off to the shop I go and while there I bought a top for R400 to go with the skirt. Now, the total spent for all 3 items is R3700. The next day, I check with Cindy on the time that the skirt will be delivered, she just said it will be "today". So I waited the whole day, nothing. Around 7pm, I try to call Cindy, phone is on voice mail. I send her a WhatsApp, it doesn't go through. I then sent another DM on Instagram, no response. I'm now going to send the 2 items back and get my money back. All this frustration I certainly do not need it. This is a lesson learned for me to listen to my instincts as I had such poor workmanship from them a few years back. Pity that I could never own another item from them as their clothes are beautiful.