AJ
Avir J
1 reviews | Active since Oct 2013
21 Sept 2021, 14:13
Terrible customer service
Terrible service and pathetic customer care. We bought a whirlpool gas stove in August and the entire gas stove shattered. We only installed it about 2 weeks ago. This morning we put a frying pan on the stove and within a few minutes the entire glass top shattered. We have being phoning them continuously from this morning and we are being told this is of Negligence.We want prove that that this was negligence. Still no feedback .No Help, pathetic service .Never buy any appliance from here.
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House of Demo's replyOfficial
18 May 2024, 12:38Hi Avir and Tarryn,
I'm sorry about your product experience. You returned a shattered glass hob to our store. We did explain that the warranty does not cover any physical damage to products. You did inform us that it just shattered by itself and you also explained that you had CCTV footage of the event. We asked please to furnish us with that footage so we could take it up with the supplier and get some positive resolve. You unfortunately did not give us the footage, so we could not take it up with the supplier. We do try our best, but it is very difficult in a situation like this.
I'm sorry about your product experience. You returned a shattered glass hob to our store. We did explain that the warranty does not cover any physical damage to products. You did inform us that it just shattered by itself and you also explained that you had CCTV footage of the event. We asked please to furnish us with that footage so we could take it up with the supplier and get some positive resolve. You unfortunately did not give us the footage, so we could not take it up with the supplier. We do try our best, but it is very difficult in a situation like this.
House of Demo's reply18 May 2024, 12:38
Official
Hi Avir and Tarryn,
I'm sorry about your product experience. You returned a shattered glass hob to our store. We did explain that the warranty does not cover any physical damage to products. You did inform us that it just shattered by itself and you also explained that you had CCTV footage of the event. We asked please to furnish us with that footage so we could take it up with the supplier and get some positive resolve. You unfortunately did not give us the footage, so we could not take it up with the supplier. We do try our best, but it is very difficult in a situation like this.
I'm sorry about your product experience. You returned a shattered glass hob to our store. We did explain that the warranty does not cover any physical damage to products. You did inform us that it just shattered by itself and you also explained that you had CCTV footage of the event. We asked please to furnish us with that footage so we could take it up with the supplier and get some positive resolve. You unfortunately did not give us the footage, so we could not take it up with the supplier. We do try our best, but it is very difficult in a situation like this.