1 reviews | Active since Mar 2012
Disgusting service
I have purchased a whirlpool Gas stove top on the 14/08/2021 from HOUSE OF DEMO Kaya Sands , I had it professionally installed and fitted.This morning while frying it popped and shattered as it is glass. I contacted House of Demo and according to the gentlemen there it was negligence , I totally disagree as he says there is a point of impact, the stove is meant to cook with and should not be doing this , I called the store several times waiting for a response from the manager , no one calls me back.I am extremely frustrated as I either need a refund or a replacement and not the same type of top as I am afraid this may happen again.According to the guy who assisted me they will try and repair the stove ,it is unable to be repaired as it is shattered.I need a stove ASAP and cannot wait as i dont have a back up stove
I'm sorry about your product experience. You returned a shattered glass hob to our store. We did explain that the warranty does not cover any physical damage to products. You did inform us that it just shattered by itself and you also explained that you had CCTV footage of the event. We asked please to furnish us with that footage so we could take it up with the supplier and get some positive resolve. You unfortunately did not give us the footage, so we could not take it up with the supplier. We do try our best, but it is very difficult in a situation like this.
I'm sorry about your product experience. You returned a shattered glass hob to our store. We did explain that the warranty does not cover any physical damage to products. You did inform us that it just shattered by itself and you also explained that you had CCTV footage of the event. We asked please to furnish us with that footage so we could take it up with the supplier and get some positive resolve. You unfortunately did not give us the footage, so we could not take it up with the supplier. We do try our best, but it is very difficult in a situation like this.