House of deeluxe ( online store on instagram)

House of deeluxe is an online store on instagram. They have very poor customer service ,poor communication and people skill . I bought a dress from them, the only communication I got from them was that the order was received after that nothing. After 3 weeks I followed up with my order, I was told to send an email with banking details for refund which I will receive after 7 days.

When I bought the dress, they said they will deliver the dress in the next 2-3 days. I wanted to use the dress for an event but ended up buying something that I can wear since their delivery was taking long than it should. The lady who I talked to when I was doing a follow up didn’t even bother to explain what happened and she was very rude.