Shocking Customer Service & Defective Product

Appalling Product & Service from House of Amica Placed an order for an Oly Sofa in November 2019, in December 2019 I received a defective unsightly, impractical Sofa.

It was so badly made that I was unable to sit on it. The Sofa was made with mismatched fabrics with colour variations, incorrect dimensions, dirty marks, uneven seats , back rests & shape , with uneven stitching , fabric tears from tight puckering stitching. I immediately contacted the Director Naledi Kheswa who emailed me saying she would replace the sofa with a New Sofa within 6/8 weeks and would collect the defective Sofa.

To date, 7 months later I have NOT received a replacement sofa, I have requested a full refund and am been ignored. Shocking Customer Service & product Would definitely Not recommend House of Amica and warn consumers. Their website is misleading what you order is not what you receive.