ZERO AFTER SALES SERVICE

I wish I had read these reviews before considering buying a couch from House & Home! My experience of absolutely zero customer service once they have your money seems to be an echo of most customer complaints at here at hellopeter. When I discovered my "couch" i.e. it came in a box with no instructions for assembly, and had some issues I went to report it at the store: the sales manager shunted me as fast as he could (via my own cellphone) to the customer complaints/assistance person's email address (who I subsequently discovered was on leave at the time). I eventually went back to the non-responsive store and said person promised to call me back after she had spoken with her manager (never happened), non-responsive to emails and subsequent telephone calls (besides offering me a "discount". Try and log a complaint on-line... goes nowhere. The only options are call lines and snail mail. Come on House & Home/Shoprite, what era are you living in??! Will NEVER buy from them again. Also hope this saves the larger public from a similar experience.