1 reviews | Active since Mar 2015
YOU WONT SEE ME AGAIN!
I would like to raise my concern to as if there are still good service out there....<br> <br> Last week Monday the 30 March 2015 my husband and I decided to make use of House and Home Boksburg to purchase a king size Sertapedic. I spoke to a lady called Jules and she assisted me in getting the finance papers in order.<br> <br> On Tuesday the 31 march I constantly phoned and confirmed that they have the bed, for this specific bed was the last one in stock and Serta has discontinued this range. We wanted this bed for this is the bed we were looking for. <br> <br> On the 01 April we went to a funeral and Jules tried to call us to let us know all is approved and that we could pick up this bed on Sunday the 5th April. I arranged all the logistics side of the matter and sold our bed that we had slept on to my ****. <br> <br> On Thursday Jules called telling me the bed was delivered and damaged in the process. She then advised me to come and look at other beds in the similar range. We then went in on the Friday the 3rd April just to find that Jules was off and they could not find the bed she was keeping out for us to view. My husband and I then spoke to Andre the store manager and he then told us we could come back the
We acknowledge receipt of your complaint and quote Ref Nr 005743-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
We acknowledge receipt of your complaint and quote Ref Nr 005743-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
