CP
Chenay P

1 reviews | Active since May 2012

21 Jan 2016, 16:40

WORST SERVICE IN HISTORY

Bought a fridge on the 23rd of December and went on holiday for a week to come back to a broken fridge with spoiled food. Took more than a week for someone to come out and then diagnosed it as irreparable (gas leak inside) and said they have to replace fridge. Took two weeks and three calls that I made to them for them to eventually say they will deliver it after 2 o'clock today. I had to phone again only to find out they can't deliver it today because of stock take or some stupid excuse like that that isn't my problem. I took half a day off work today to be here for them to deliver it and they couldn't even keep me updated on their own with their excuses. I can't get another day off (because I actually DO my work) and my freezer is almost defrosted, with all my meat inside which I can't replace because I have no money left. I will never waste my money, energy, time or airtime on this useless shop again.

0
Replies (1)
House & Home
House & Home's reply21 Jan 2016, 16:52
Official
Hello Chenay,

We acknowledge receipt of your complaint and quote Ref Nr 009644-01. We have escalated the matter to Senior Management for further action.

Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office