1 reviews | Active since May 2016
Worst service i have ever faced and ended up with a broken TV
<p>Hi, i bought a Samsung UHD TV HU7500 from House & Home in 2015.Its been 1 year and working fine.</p> <p>Suddenly it was gone OFF whrn i was watching. I took it to House & Home.They sent it to service center.After 15 days they fix it and i collect it from the store. I went to home and ON the TV its ON. But now the remote controls not working and any app on the TV like Youtube doesn't open. I took back again to to House & Home and they again sent back to service center. They came back to me and said there is no prolem.i went to House & Home to pick it up and check there.It was doing the samething remote and apps doesn't work.The manager Johan also checked.Manager said take the TV to hemo and somebody will come to home to check.They packed it and put in the box.i took it in my bmw 320i back seat and took it to home.I opened the box and switch on the TV and got shocked of seeing nothing on it. I immediately informed to House & Home.Now they complained to SAMSUNG directly to check it.SAMSUNG forward my details to another service center and they asked me to send pictures.they said it was cracked.I was shocked by listening that.Now SAMSUNG says they wont cover cracked screen. I dont know what House & Home will do. I have 2 years warranty on the TV and 3 years extended warranty from House & Home.Its been more than 5o days now with out TV and all these process. If the TV really broken its because of the TV had a repair. If there is no repair on it i wouldn't take it to store.If it had a repair and taken to store is the screen so delicate that it will broke?very very bad quality from SAMSUNG.IF the service center or House & Home explained me or take proper responsibility i wouldnt take TV to store secone time and never ended up with this situation. WHO IS RESPONSIBLE FOR MY TV??????????</p>
