WORST SERVICE AT HOUSE & HOME

We purchased a double door Defy fridge under a five year warranty from House & Home last year, we were told by the lady handling the sale that if something is wrong with the fridge, a technician will be sent out and if it cannot be repaired a replacement will be given. With that being said after a few months the freezer section of the fridge's door light did not want to work. We let House & Home know and a service was booked. Long story short a technician was sent out twice and he could not resolve the issue. House and Home did nothing about this matter and dragged this matter over months. Again when we told House and Home that a replacement should be given, we were given long excuses and sent out a technician for the third damn time. The guy could not find the problem and left. Defy is another useless company because they refuse to help out either and didn't even record that the technicians were sent out three times. now they want to send somebody else again. We are now fed up with this useless service from both companies, We are going to take this matter to our attorneys if we are not helped out. we are tired of their excuses and want a replacement! we pay our account on time every month and this is the **** service and a faulty fridge we customers get!!