Worst service and not wanting to refund or return product

Good day

I have had the worst service from house and home. I bought a defy microwave and on first use it mad a loud noise. It also had different heating features like pizza, beverages etc that didnt work at all how they should. Everything heatef up ens up over cooked or cold. We were on holiday so he microwave was only used for about two weeks and its was about 2 months that we had it before we could return it as we werent in the country most of the time.

I took the microwave back to the shop and had the rudest manager speak to me. She refused to refund me or return it for a better product and rather wanted to repair it. I felt disgusted by the bad service but also by the fact that they want to try and repair a product. I bought a brand new product that was faulty or just bad and now I have to be happy with them wanting to repair it as if I broke it or as if its an old product.

I sent an email to their head office and received to response. The craziest thing is two days later the manager of the branch sends a technician from Defy that has no clue how to be professionally to my house to fix the microwave even when the microwave is at the house and home store. How can a manager that took the microwave from me send a technician to my house instead of the store.

I have never been treated so badly and seen such bad service and people nog being professional at all. This is a disgrace for a company so big.