WORST CUSTOMER SERVICE FROM SALES ASSISTANT BONGANI

If I could rate 0 out of 5 I would. Received the worst service from House and home alberton mall. We lay- by a defy gas stove . Send proof of payment each month and kept in contact . Got a call yesterday the 5th of May from a sales assistant Bongani who was very rude telling me they don't have stock and the last 2 were taken from Durban for another store. He blames us saying that we should have let him know a month before our last payment so he could have made a plan and that we should then just take a refund ( we kept in contact each month and send proof of payment even got a statement letter and confirming last month this will be our last payment) . My partner spoke to the sales manager on the 5th and he advised he will look for a stove and call us later that afternoon which never happened. This is unacceptable customer service and I urge House and home to deal with Bongani . I came to get a refund today and still waiting as they do not have cash and I'm here sitting waiting for a refund so I can go get a stove from somewhere else for installation booked. I will never lay by or purchase anything from House and home again