WORST CUSTOMER SERVICE EVER!

I bought a restore bed March 2019, house and home in centurion. The bed is not even a year old, the bed springs are out the bed is totally uncomfortable. I laid a complaint on 8 January 2020, the person who called me didn't even identify themselves all I know is that they were from the complaints department who told me that they supplier is not open and I should expect a cal from the supplier. January passed with no contact, lodged second complaint and they said the supplier will contact me of which they never did. The store called again after two weeks saying I should email the pictures of the bed, of which I did. Then they called saying I can come to the store. That was from bad to worse. I came in-store as now they said when I come I should ask for Colleen. As I walked in store asked where Colleen was they pointed in her direction and they said she was with the complaints manager Joy having their everyday conversation. Note no greeting or welcoming me as the customer. Soke to Joy explaining to her that I'm not satisfied with how they are dealing with my complaint and she said I should pick any bed and to it up. Asked her what bed she would recommend, she then said she would find the salesperson who deals with beds to assist who came in after some time as well. I asked her what was wrong with the bed I choose, she mentioned to me that the bed is not for everyday sleeping(leaving me puzzled). She (also didn't introduce herself or name tags from all the people mentioned here)mentioned that she does not advise for me to take the same bed, opted for another restonic bed of which she mentioned it is not of good quality. I then opted for the Edblo which would be a tp up of about R1500 and was ready to purchase. Then the salesperson looks for the bed all over the floor after some time says it's in the warehouse. Joy ready to go through with the purchase but Isay how can I buy a bed I have not seen. Now they making me frustrated I then tell her I'm opting with a refund as I am not happy with their customer service or their supplier. Colleen who continues on the phone, chewing gum disregards me and tells me about the CAP law, she speaks over me while I am trying to explain to her the whole incident. Her word " there's nothing she can do for me if I don't want to take the bed I have that I had laid a complaint about and the salesperson who also mentioned is not a good choice. I NEED THE HEAD OFFICE INTERVENE