Worst customer service ever

Went to H&H 18.08.26. Made a purchase for over R6600.00. Requested a delivery on 20.8.26 between 4 & 5. After 5 I called the store to ask if the delivery is on the way. It was not 5:20 the delivery guy calls from the store to ask to confirm my address-which tells me these people completely disregarded my request even though they had ample time to prepare to do the delivery on said date and time. I canceled the delivery and went to the store 21.08.2026 for refund. They informed me that they did not have the money. I gave them until 4 the afternoon. They called and informed me that they still did not have the cash. I went again 22.08.2026. Still no cash. I requested an eft, being told on 21.08.2026 it will take 7-10 days to receive an eft. I emailed my bank information 22.08.2026. I again emailed asking for confirmation of receipt of above mentioned email on 26.08.2026. Received zero reply. I called the store today 27.08.2026. To be called back and be informed that the lady working with my issue is off. I requested that the lady calling should then call head office and confirm that they were send my information. And now I am being informed that it takes 14 days for eft to be processed. This treatment is unacceptable. When I made payment. It was received immediately. I paid a lot of money for delivery where the delivery people completely disregards and disrespects the customer by not being able to do a simple task of delivering on a specified time. Now I have to wait for my money. I just want my money back asap. Not all this run around and excuses. Terrible customer service!!