WORST CUSTOMER SERVICE AT HOUSE AND HOME CENTURION.

Lay-by'd a fridge at House and Home Centurion end July. In early October the sales person calls me to tell me that the Supplier has stopped production of the fridge and the fridge price has also been reduced and that they only have 12 left. I ask then how does this affect me as am already paying and even ahead of my installments, I then asked shouldn't ther be one set aside for me. He then tells me he will put 1 0r 2 aside.

I then on the 03rd of November go to make payment, I then ask if the fridge is available prior to me making payment. Only then do i get told the fridge is sold out . I then ask the salesperson why I wasn't called and notified that it is, as what would have happened if I paid without checking? I was made to sit for 20 minutes why the salesperson and other colleagues of his scramble to find a fridge in some of the branches, during this process no one is saying anything to me. I then ask what's going on, do i get refunded or am settling the account and getting the fridge? I was told a fridge has been found in one of the branches and it will be delivered on saturday 7th November. Saturday comes, and no fridge is delivered and no one calls to keep me in the loop. I call on Monday 9th November and only then do i get told the truck never went to collect the fridge, but will be collected on the same day and will be delivered on Thursday 12th November, come 12th November, I call then am told it will be delivered, come afternoon i get a call that fridge will not be delivered as the truck hasn't come but it's on the way and fridge will be delivered friday 13th NOVEMBER.

I ask the salesperson to call me friday morning and keep me in the loop. The sales person still hasn't called and have even called their complaints department as this is totally unprofessional and unacceptable.

I WILL NEVER AGAIN BUY AT HOUSE AND HOME!!